• info@crpcportal.com
  • +91-9999625733

Our Services

Our Services

  • The Consumer Protection Act, 2019

    .The Consumer Protection Bill, 2019 was introduced in Lok Sabha by the Minister of Consumer Affairs, Food and Public Distribution, Mr. Ram Vilas Paswan on July 8, 2019. The Bill replaces the Consumer Protection Act, 1986. Key features of the Bill include:

    Definition of consumer: A consumer is defined as a person who buys any good or avails a service for a consideration. It does not include a person who obtains a good for resale or a good or service for commercial purpose. It covers transactions through all modes including offline, and online through electronic means, teleshopping, multi-level marketing or direct selling. Rights of consumers: Six consumer rights have been defined in the Bill, including the right to: (i) be protected against marketing of goods and services which are hazardous to life and property; (ii) be informed of the quality, quantity, potency, purity, standard and price of goods or services; (iii) be assured of access to a variety of goods or services at competitive prices; and (iv) seek redressal against unfair or restrictive trade practices.

    Central Consumer Protection Authority: The central government will set up a Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers. It will regulate matters related to violation of consumer rights, unfair trade practices, and misleading advertisements. The CCPA will have an investigation wing, headed by a Director-General, which may conduct inquiry or investigation into such violations.

    CCPA will carry out the following functions, including: (i) inquiring into violations of consumer rights, investigating and launching prosecution at the appropriate forum; (ii) passing orders to recall goods or withdraw services that are hazardous, reimbursement of the the price paid, and discontinuation of the unfair trade practices, as defined in the Bill; (iii) issuing directions to the concerned trader/ manufacturer/ endorser/ advertiser/ publisher to either discontinue a false or misleading advertisement, or modify it; (iv) imposing penalties, and; (v) issuing safety notices to consumers against unsafe goods and services.

    Penalties for a misleading advertisement: The CCPA may impose a penalty on a the manufacturer or an endorser of up to Rs 10 lakh and imprisonment for up to two years for a false or misleading advertisement. In case of a subsequent offence, the fine may extend to Rs 50 lakh and imprisonment of up to five years.

    CCPA can also prohibit the endorser of a misleading advertisement from endorsing that particular product or service for a period of up to one year. For every subsequent offence, the period of prohibition may extend to three years. However, there are certain exceptions when an endorser will not be held liable for such a penalty.

    Consumer Disputes Redressal Commission: Consumer Disputes Redressal Commissions (CDRCs) will be set up at the district, state, and national levels. A consumer can file a complaint with CDRCs in relation to: (i) unfair or restrictive trade practices; (ii) defective goods or services; (iii) overcharging or deceptive charging; and (iv) the offering of goods or services for sale which may be hazardous to life and safety. Complaints against an unfair contract can be filed with only the State and National Appeals from a District CDRC will be heard by the State CDRC. Appeals from the State CDRC will be heard by the National CDRC. The final appeal will lie before the Supreme Court.

    Jurisdiction of CDRCs: The District CDRC will entertain complaints where value of goods and services does not exceed Rs one crore. The State CDRC will entertain complaints when the value is more than Rs one crore but does not exceed Rs 10 crore. Complaints with the value of goods and services over Rs 10 crore will be entertained by the National CDRC.

    Product liability Product liability means the liability of a product manufacturer, service provider or seller to compensate a consumer for any harm or injury caused by a defective good or deficient service. To claim compensation, a consumer has to prove any one of the conditions for defect or deficiency, as given in the Bill.

  • Who is a Consumer?

    Definition of consumer: A consumer is defined as a person who buys any goods or avails a service for a consideration. It does not include a person who obtains a good for resale or a good or service for commercial purpose. It covers transactions through all modes including offline, and online through electronic means, teleshopping, multi-level marketing or direct selling.

  • Rights of consumers

    Six consumer rights have been defined in the Bill, including the right to: (i) be protected against the marketing of goods and services which are hazardous to life and property; (ii) be informed of the quality, quantity, potency, purity, standard and price of goods or services; (iii) be assured of access to a variety of goods or services at competitive prices; and (iv) seek redressal against unfair or restrictive trade practices.

  • Central Consumer Protection Authority

    The central government will set up a Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers. It will regulate matters related to violation of consumer rights, unfair trade practices, and misleading advertisements. The CCPA will have an investigation wing, headed by a Director-General, which may conduct inquiry or investigation into such violations.

  • Functions of CCPA

    CCPA will carry out the following functions, including: (i) inquiring into violations of consumer rights, investigating and launching prosecution at the appropriate forum; (ii) passing orders to recall goods or withdraw services that are hazardous, reimbursement of the price paid, and discontinuation of the unfair trade practices, as defined in the Bill; (iii) issuing directions to the concerned trader/ manufacturer/ endorser/ advertiser/ publisher to either discontinue a false or misleading advertisement, or modify it; (iv) imposing penalties, and; (v) issuing safety notices to consumers against unsafe goods and services.

    CCPA can also prohibit the endorser of a misleading advertisement from endorsing that particular product or service for a period of up to one year. For every subsequent offence, the period of prohibition may extend to three years. However, there are certain exceptions when an endorser will not be held liable for such a penalty

  • Penalties for a misleading advertisement:

    The CCPA may impose a penalty on a manufacturer or an endorser of up to Rs 10 lakh and imprisonment for up to two years for a false or misleading advertisement. In case of a subsequent offence, the fine may extend to Rs 50 lakh and imprisonment of up to five years.

  • Consumer Disputes Redressal Commission:

    Consumer Disputes Redressal Commissions (CDRCs) will be set up at the district, state, and national levels. A consumer can file a complaint with CDRCs in relation to (i) unfair or restrictive trade practices; (ii) defective goods or services; (iii) overcharging or deceptive charging; and (iv) the offering of goods or services for sale which may be hazardous to life and safety. Complaints against an unfair contract can be filed with only the State and National Appeals from a District CDRC will be heard by the State CDRC. Appeals from the State CDRC will be heard by the National CDRC. The final appeal will lie before the Supreme Court.

  • Jurisdiction of CDRCs:

    The District CDRC will entertain complaints where the value of goods and services does not exceed Rs one crore. The State CDRC will entertain complaints when the value is more than Rs one crore but does not exceed Rs 10 crore. Complaints with the value of goods and services over Rs 10 crore will be entertained by the National CDRC.

  • Product liability

    Product liability means the liability of a product manufacturer, service provider or seller to compensate a consumer for any harm or injury caused by a defective

  • Standards Act, 2016

    Standards of Weights -and Measures License to manufacture weights or measures when to be issued. -
    (1) Before issuing a license to make or manufacture any weight or measure to which this Part applies, the State Government shall satisfy itself that a certificate of approval of the model of such weight or measure has been granted by the Central Government under Sec. 36.

    (2) Where any certificate of approval of any model has been revoked by the Central Government, the license issued by the State Government for the making or manufacturing of any weight or measure in accordance with such model shall stand suspended:

    Provided that such suspension shall stand vacated if such model is subsequently approved by the Central Government.

  • Regulation of Packaged Commodities
  • The Essential Commodities Act, 1955
  • Prevention of Black Marketing and Maintenance of Supply of Essential Commodities Act, 1980

    Prevention of Black-marketing and Maintenance of Supplies of Essential Commodities Act, 1980. Long Title: An Act to provide for detention in certain cases for the purpose of prevention of black marketing and maintenance of supplies of commodities essential to the community and for matters connected therewith.

  • Monitoring of prices and availability of essential commodities.

    Price Monitoring Division (PMD) in the Department of Consumer Affairs is responsible for monitoring prices of selected essential commodities. The activities of the division include monitoring of the retail and wholesale prices, and spot and future prices of selected essential commodities on a daily basis

  • Internal Trade

    Internal Trade also known as Domestic Trade is the buying and selling of goods and services within the confines of the international boundaries of a nation. India has the highest density of retail stores in the world. Due to our immense population, internal trade in India is actually quite robust. Retailers, wholesalers, and other such middlemen are the lifelines of India’s trade sector

  • Training in Legal Metrology.

    We conduct various short term courses on how to enforce the Legal Metrology Act, 2009.

    This is an Act to establish and enforce standards of weights and measures, regulate trade and commerce in weights, measures and other goods which are sold or distributed by weight, measure or number and for matters connected therewith or incidental thereto.

  • The Emblems and Names (Prevention of Improper Use) Act, 1952.

    An Act to prevent the improper use of certain emblems and names for professional and commercial purposes. This Act may be called the Emblems and Names (Prevention of Improper Use) Act, 1950. It extends to the whole of India and also applies to citizens of India outside India.

  • Laying down specifications, standards and codes and ensuring quality control of bio-fuels for end uses.

    It was created in order to promote the production and use of biofuels and to inform, to further promote biofuels in the EU and developing countries, ensure that their quality remains constant within the specified parameters. Trade barriers: For some biofuels is that as of now, no quality standards exist. The process for the production of fuel bioethanol from biomass can be broken down.

  • Consumer Cooperatives

    Consumer Cooperative Societies are primarily for consumers who wish to buy household goods at lower prices. ...
    Producer Cooperative Society. ...
    Co-operative Credit Societies. ...
    Marketing Cooperative Society. ...
    Housing Cooperative Society. ...
    Co-operative Farming Societies.

  • National Test House.